Privacy Policy

1. Introduction

Silver Path Health Solutions LLC ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at silverpathhealthsolutions.llc, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Full name
• Email address
• Phone number (including mobile phone number)
• Mailing address
• Date of birth
• Social Security Number (for insurance applications)
• Health and medical information (as needed for insurance coverage)
• Payment and billing information

b. Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information from insurance carriers, healthcare providers, business partners, and public databases to verify your identity and process your insurance applications.

3. How We Use Your Information

We use your personal information to:

• Provide, administer, and manage your insurance plans and coverage
• Process applications, claims, and payments
• Communicate with you about your account, coverage, and services
• Send you marketing and promotional communications (with your consent)
• Send SMS/text messages if you have opted in to receive them
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
• Detect and prevent fraud or unauthorized activity

4. SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from Silver Path Health Solutions LLC, we will use your mobile phone number solely for the purpose of sending you the types of messages you have consented to receive, including but not limited to:

• Plan updates and enrollment reminders
• Claims status and coverage notifications
• Wellness tips and health resources
• Promotional offers and marketing messages

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes.

You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.

5. How We Share Your Information

We may share your personal information with:

• Insurance carriers and underwriters — to process your applications and manage your coverage
• Healthcare providers — as necessary for claims processing and care coordination
• Service providers — third-party vendors who assist us with website hosting, data analytics, payment processing, and customer communications
• Legal and regulatory authorities — when required by law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their independent marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS/text messages by replying STOP
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

10. HIPAA Compliance

To the extent that we handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with all applicable HIPAA requirements regarding the use, disclosure, and safeguarding of PHI.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: